Privacy Policy - Your Data Protection Matters

At Betsure, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our platform. We're committed to transparency about our data practices, and we want you to understand exactly what happens with your information.

Your trust is essential to everything we do. That's why we've implemented comprehensive data protection measures that go beyond legal requirements. We don't just comply with regulations—we exceed them, treating your personal information with the same care we'd want for our own.

Information We Collect

When you create an account with Betsure, we collect information necessary to provide our services and comply with legal obligations. This includes your name, email address, date of birth, and contact details. We also collect payment information to process deposits and withdrawals securely.

As you use our platform, we automatically collect certain technical information. This includes your IP address, device type, browser information, and usage patterns. We use this data to improve our services, prevent fraud, and ensure platform security. We don't use this information to build detailed profiles about you—we use it to make your experience better and safer.

How We Use Your Information

Your personal information serves several essential purposes. We use it to verify your identity, process your transactions, and provide customer support. We also use it to send you important account updates, promotional offers you've opted into, and information about changes to our services.

We analyze usage patterns to improve our platform, but this analysis is done on an aggregated, anonymized basis. We're not tracking your individual behavior to sell to third parties—we're looking at overall trends to make Betsure work better for everyone.

Data Protection and Security

Protecting your data requires multiple layers of security, and we've implemented all of them. All information transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your passwords are never stored in plain text—they're hashed using advanced cryptographic methods that make them virtually impossible to reverse.

Our servers are housed in secure data centers with physical access controls, and we regularly update our security systems to protect against emerging threats. We conduct regular security audits and penetration testing to identify and address vulnerabilities before they become problems.

Access to your personal information is strictly limited to employees who need it to perform their jobs. These employees undergo background checks and receive regular training on data protection. We maintain detailed logs of who accesses what information and when, creating an audit trail that helps us detect and prevent unauthorized access.

Data Sharing and Third Parties

We don't sell your personal information. Period. We don't rent it, lease it, or share it with third parties for their marketing purposes. The only exceptions are when we're legally required to do so, when it's necessary to provide our services, or when you've explicitly given us permission.

We work with trusted service providers who help us operate our platform—payment processors, cloud hosting services, customer support tools. These partners are carefully vetted and bound by strict confidentiality agreements. They can only use your information to provide services to us, and they're required to maintain the same security standards we do.

If we're required by law to disclose your information—for example, in response to a valid court order—we'll notify you unless we're legally prohibited from doing so. We'll also challenge any requests we believe are overly broad or not legally justified.

Your Rights and Choices

You have significant control over your personal information. You can access the data we hold about you at any time through your account settings. You can update incorrect information, request copies of your data, or ask us to delete your account and associated information.

You can opt out of marketing communications while still receiving essential account updates. You can adjust your privacy settings to control what information is visible to other users. And if you have concerns about how we're handling your data, you can contact us, and we'll address your questions promptly.

If you're not satisfied with our response, you have the right to file a complaint with the relevant data protection authority in Uganda. We'll cooperate fully with any investigation and work to resolve any legitimate concerns.

Data Retention

We don't keep your information longer than necessary. When you close your account, we'll delete or anonymize your personal information within a reasonable timeframe, except where we're required to retain it for legal or regulatory purposes. Transaction records, for example, may need to be kept for several years to comply with financial regulations.

Even when we're required to retain information, we minimize what we keep and secure it appropriately. We regularly review our data retention practices to ensure we're not holding onto information longer than we need to.

International Data Transfers

Some of our service providers operate outside Uganda. When we transfer your data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by data protection authorities and only working with providers who meet international data protection standards.

Updates to This Policy

As our services evolve and regulations change, we may need to update this privacy policy. When we make significant changes, we'll notify you through your account or via email. We'll also update the "last modified" date at the top of this page so you can easily see when the policy was last revised.

We encourage you to review this policy periodically. Your continued use of Betsure after we make changes indicates your acceptance of the updated policy. If you don't agree with any changes, you can close your account at any time.

If you have questions about this privacy policy or how we handle your data, please contact our privacy team. We're here to help, and we're committed to being transparent about our data practices.